The New York Philharmonic seeks a Director, Customer Relations and Experience to oversee its world class customer service and experiences to attract and retain audiences. As an advocate for audiences, the role is critical to leading the team that delivers memorable moments and builds lasting relationships between the NY Phil and its audience. The role plays an integral part in marketing strategies and works cross-departmentally overseeing ticketing at the NY Phil. The role reports to the VP, Marketing and Customer Experience.