Opportunities

Job Function: Oversee the customer experience at Houston Grand Opera performances and miscellaneous events ensuring a memorable visit and the elimination or reduction of hassle factors. Continually seek to improve and innovate for the benefit of our customer by reacting to feedback and collaborating with partners internally and externally.

Qualifications:
- Bachelors degree preferred.
- 5-8 years of experience in guest services, experimental marketing, event services, hospitality or relevant field required.
- Experience managing full-time, part-time, and contract staff a plus.
- Experience in customer surveys and feedback analysis a plus (specifically Qualtrics).
- Must be available to work nights and weekends.

Special Requirements:
Must thrive in a fast-paced group setting, be highly organized and efficiency-driven. Self-motivator with analytical problem-solving abilities; confident, experienced decision maker. Detail-oriented individual with attention to process; sound judgment abilities; successful customer service professional; ability to manage up, down and laterally; high level of personal and professional ethics.