Opportunities

The Metropolitan Opera is seeking experienced and service-oriented Customer Care Representatives. If you love a team environment, you rise to meet every challenge and you believe in your own unlimited potential then you’re ready for a great career with a great company. You will be making Opera Lovers happy with every call!

You will be responsible for answering inbound calls, emails and chats to provide exceptional customer service. This includes responding to inquiries about performances and services, processing ticket orders, Membership sales and performing general account maintenance. In some situations, up-selling customers to additional performances, advanced membership levels, new products or services are encouraged and rewarded. 

Department Hours of Operation: On performance days we are open from 10 AM until curtain time Monday through Saturday, and Noon to 6 PM on Sunday.  On non- performance days we are open from Noon to 6 PM and closed on Sundays.