• Strategize with front-of-house leadership to facilitate the execution of performances and events to ensure optimal customer experience of +/- 1000 guests in collaboration with JALC clients • Tend to unforeseen challenges and high-priority event needs, using problem-solving skills to alleviate patrons and clients of any immediate nuisance or discomfort and supporting usher staff • Manage and train usher staff of 70 and ascertain enforcement of house and program-specific rules

• Greeted patrons, directed guests to specified seats, answered questions, and maintained order in the theater • Ensured safety by tracking VIP guests and reporting persons with disabilities to security for evacuation precautions • Reported ticketing issues to head usher/assistant head usher or house management staff, providing timely customer support

• Maintain operations of the front desk, greeting vendors, shipping companies, students, parents, and staff while monitoring security cameras and directing emails and phone calls • Utilize Filemaker Pro and G Suite to upkeep records of BYC alums, students, and prospective students • Collaborate with BYC production to maintain rapport of 300+ students ages 6-18 years for successful rehearsals and performances adapting to each BYC-affiliated location and event protocols

As a bespoken fellow, I was mentored by co-founder Gina Izzo. She guided me as I brainstormed ideas for my up-and-coming nonprofit organization, Latinas in Jazz, which will highlight and tell stories of Latin women in the Jazz industry. This organization will also preserve the history of Latin Jazz and provide funding for new works, grants, and scholarships.

• Created, proofread, and edited copy for various marketing channels, ensuring consistency of the Make Music NY brand • Coordinated content for email marketing campaigns, including copy, scheduling, testing, database management, evaluating and monitoring performance on an ongoing basis from a business-to-consumer and business-to-business lens • Updated promotional content on the nonprofit's website utilizing Squarespace

• Researched prospective foundation and organizational grants for the music program • Compiled and tracked attendance and progress of voice music students • Designed email marketing materials to inform parents of music program initiatives • Facilitated group music lessons for a class of 10 students ages 8-11 when the primary music teacher was unavailable

This experience taught me the ins and outs of running the UNC/Greeley Jazz Festival before constructing the UNC campus commons. In addition, I shadowed and aided the Jazz Festival Coordinator Amy Murphy in her day-to-day tasks learning and assisting with the following functions: • Arranging travel - Book/support festival clinicians, school directors, and artists with international and domestic travel reservations, including hotel, flight, car services, and meals/entertainment • Track budget and expenses - Submit all business expenses to the internal system for reimbursement, process, external invoices, track department spending against pre-approval budget • Calendar management - including setting up meetings or events, booking space(s), working with the University of Northern Colorado and City of Greeley partners on any facilities support, responding to incoming scheduling requests • Festival Schedule coordination - Developed festival schedule and inputted details into Sched.com for festival attendees to be able to build their personalized festival schedule. On Sched.com, Attendees were able to view event details and who would be in attendance • File organization - manage contract approvals, organize physical and digital documents and files • Review and approval of artists' contracts and riders and communication with concert venues in adherence to the University of Northern Colorado policies and Union Colony Civic Center policy • Catering and Hospitality • Customer Service • Vendor Relationships • Sponsorship. Ticket Sales, • Fundraising and Development • Grant Applications • Volunteer Scheduling, Training, and Coordination • Marketing, Merchandise, and Press Releases